Customer Service Representatives respond to complaints of requests for product information, usually by phone, sometimes in person. They use communication skills and product knowledge in order to take orders, cancel accounts, address complaints and make appropriate changes to resolve problems. Computer skills must be adequate for record keeping, contract negotiations, billing issues and payments. Referrals are made for tech support or customer grievances.
Holand Code
ESA
Field/Cluster:
Business, Finance, Marketing and Sales
Future Jobs Avail:
Education Level:
2
Job Growth (%)
Annual Job Opening
Lowest 10% Salary ($)
22140
Median Salary ($)
33750
Highest 90% Salary ($)
55310
Work Values
Responsibilities
Skills and Knowledge (Strengths and Talents)
Emerging Jobs
Work Values
Responsibilities
Skills and Knowledge (Strengths and Talents)
Emerging Jobs
—
Similar Jobs and Specialties:
Retail Salespersons Travel Agents Demonstrators and Product Promoters Switchboard Operators, Including Answering Service Correspondence Clerks Credit Checkers Eligibility Interviewers, Government Programs Hotel, Motel, and Resort Desk Clerks Interviewers, Except Eligibility and Loan New Accounts Clerks Receptionists and Information Clerks Medical Secretaries
